Refund and Cancellation Policy

What this policy covers

This policy covers subscription payments made to IntelliTech LLC (doing business as BizInnaBox) for the BizInnaBox software service.

It does not cover money you pay to a business that uses BizInnaBox to invoice its own customers. Those payments are handled by that business under its own refund terms — see the Customer Payment Terms.

Trials

Where a trial is offered, you can cancel at any time before it ends and you will not be charged. If a trial converts to a paid plan, the charge is treated as a normal subscription payment under the sections below.

Free plan

The free plan costs nothing, so there is nothing to refund. You can stay on it, upgrade, or stop using the service at any time.

Monthly subscriptions

• Monthly plans renew automatically at the start of each billing period until you cancel.
• Cancelling stops the next renewal. It does not create an automatic refund of the period already paid for.
• You keep access to your paid features until the end of the period you have already paid for.

Annual subscriptions

[Annual plan refund treatment — add this in Legal settings. Until it is set, annual plans follow the general review process described below.]

Cancellation timing and access

You can cancel at any time from Plan & Billing. Cancellation takes effect at the end of the current paid period, and you keep access to paid features until then. After that, your workspace moves to the free plan and existing data stays available within free-plan limits.

Upgrades and downgrades

• Upgrades take effect immediately, and the new plan is charged from the moment it starts.
• Downgrades take effect at the next renewal so that you keep what you have already paid for.
• Changing plans partway through a period does not by itself create a refund.

Failed payments and grace periods

• If a payment fails we retry it and notify you.
• A short grace period applies before paid features are restricted, so you have time to update your payment method.
• Your data is not deleted because of a failed payment. Reaching a plan limit blocks creating new items of that type; existing records stay available.

Duplicate charges

If you believe you were charged twice for the same subscription period, contact support with the dates and amounts. Duplicate subscription charges are reviewed and corrected where confirmed.

How to request a refund

• Email support@bizinnabox.net or use the contact form at /contact-support.
• Include the account email, the charge date and amount, and what happened.
• [Refund request window — add this in Legal settings.]
• We confirm receipt and tell you the outcome of the review.

Submitting a request does not guarantee a refund. Refunds are not issued automatically.

Service credits

[Service credit treatment — add this in Legal settings. Until it is set, service credits are considered case by case.]

Exceptional cases

Some situations do not fit neatly into the rules above — a long outage, an obvious billing error, or a charge you could not reasonably have expected. These are reviewed case by case, and the outcome of one review does not set a rule for another.

Refunds for payments made to a business

If you paid an invoice, deposit or instalment to a business that uses BizInnaBox, that business issues the refund from its own connected payment account. BizInnaBox is the technology provider and is not the merchant of record for that business's services.

Contact the business directly first. If you cannot reach them, our support team can help point you in the right direction, but we cannot refund a payment on their behalf.

Contact

• Operator: IntelliTech LLC (doing business as BizInnaBox)
• Mailing address: 1012 cherie ln Slidell, Louisiana 70460
• Support email: support@bizinnabox.net
• Legal and privacy email: privacy@bizinnabox.net
• Website: https://bizinnabox.net
• Location: Louisiana, United States