Terms of Service

1. Acceptance of terms

These terms are an agreement between you and Damon Washington, sole proprietor (unregistered business) (doing business as BizInnaBox) covering your use of BizInnaBox. By creating an account or using the service you agree to them. If you do not agree, do not use the service.

2. Eligibility

You must be at least 18 years old and able to enter into a binding agreement. If you use the service on behalf of a company, you confirm you are authorised to accept these terms for it.

3. Account registration and security

• Provide accurate account information and keep it current.
• You are responsible for activity under your account and for keeping credentials secure.
• Tell us promptly if you believe your account has been accessed without permission.

4. Business workspaces, invitations and permissions

A workspace belongs to the account holder who created it. Owners and managers can invite team members, assign roles and permissions, restrict access to assigned records only, and remove access at any time.

Invited team members may only use the workspace within the permissions granted to them.

5. Acceptable use and prohibited conduct

• No unlawful, deceptive, infringing or harassing activity.
• No unsolicited bulk messaging, or messaging people who have not agreed to be contacted.
• No attempt to access another workspace's data, bypass permissions, or probe or disrupt the service.
• No uploading of malware, or content you do not have the rights to use.
• No use of the service to store payment card numbers or other sensitive card data.

6. Customer data and your responsibilities

You own the customer data you enter into BizInnaBox and you remain responsible for it. BizInnaBox provides the software; it does not provide your services to your customers.

As a business using the service, you remain solely responsible for:

• Your own services and the work you perform.
• Your pricing, quotes and customer agreements.
• Taxes you are required to collect or remit.
• Your refund, deposit and cancellation policies.
• Fulfilment of the work your customers pay for.
• Licensing, permits and insurance for your trade.
• Your employee and contractor relationships.
• Messages you send to your customers, including consent and opt-out handling.
• Lawful collection and use of customer data, including through your public pages and forms.

7. Public pages, forms, estimates and invoices

Public business pages, inquiry forms, galleries, estimates and invoices are published under your business name. You are responsible for the accuracy of their content, including prices, availability and terms.

8. Customer payments and Stripe Connect

Online card payments from your customers are processed by Stripe through a connected account in your name. BizInnaBox is not the merchant of record for your services, does not hold your customers' card details, does not guarantee payment, and is not a party to disputes between you and your customer.

Payment plans, deposits, repeating invoices and offline payment records are tools you configure. The underlying obligations are between you and your customer.

Refunds are issued by you from your connected account. Chargebacks and disputes are decided by the card networks and Stripe under their rules. BizInnaBox subscription refunds are reviewed case by case. Payments a customer makes to a business using BizInnaBox are not BizInnaBox refunds — those are controlled entirely by that business.

9. Subscription plans and billing

• Free and paid plans are available, with usage limits published on the pricing page.
• Trials, where offered, convert to the selected paid plan unless cancelled before the trial ends.
• Paid plans renew automatically each billing cycle until cancelled.
• Upgrades take effect immediately; downgrades take effect at the next renewal.
• If a payment fails we may retry it and provide a short grace period before restricting paid features.
• You can cancel at any time and keep access until the end of the paid period.
• Annual subscriptions may be canceled at any time. Annual payments are generally nonrefundable after the 14-day refund-request period. Canceling prevents renewal at the end of the current annual term, and access to paid features continues until that term ends.
• BizInnaBox may offer account credits at its discretion. Credits have no cash value, are nontransferable, and may only be applied to future BizInnaBox subscription charges.
• Subscription payments you make to BizInnaBox are separate from payments your customers make to you. Refunds of those customer payments are handled by you from your connected account, not by BizInnaBox.
• Reaching a plan limit blocks new items of that type; existing data remains available.

10. Account suspension and termination

We may suspend or close an account that breaches these terms, creates risk for other users, or is used unlawfully. You may close your account at any time.

Before termination you can export your business data from the app. After an account is closed, data is removed in line with the retention practices described in the Privacy Policy.

11. Data ownership, content licence and intellectual property

You keep ownership of your content. You grant us a limited licence to host, process, transmit and display that content only as necessary to operate the service for you.

Reviews, testimonials and marketing content you publish through the service are published at your direction and you confirm you have permission to use them.

The BizInnaBox software, brand and interface remain our property. If you send us feedback or suggestions, we may use them to improve the product without obligation.

12. Third-party services

The service connects to third-party providers such as payment, email, messaging and hosting providers. Their own terms apply to their services, and we are not responsible for their acts or omissions.

13. Service availability, changes and beta features

We work to keep the service available but do not promise uninterrupted operation. Maintenance, provider outages and factors outside our control can cause downtime.

We may add, change or remove features. Features labelled beta or early access may change or be withdrawn and are provided as-is.

14. Disclaimers

The service is provided on an as-is and as-available basis, without warranties of any kind to the extent permitted by law. We do not warrant that the service will be error-free or that it will meet every requirement of your business.

This section states general legal terms for the service. It is information about how BizInnaBox operates, not legal advice.

15. Limitation of liability

To the maximum extent permitted by law, BizInnaBox is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption. Total liability for any claim relating to the service is limited to the subscription amounts you paid for the service in the three months before the event giving rise to the claim. BizInnaBox is not liable for the services a business provides to its own customers, or for payments, refunds or disputes between a business and its customers.

This section states general legal terms for the service. It is information about how BizInnaBox operates, not legal advice.

16. Indemnification

You agree to defend and indemnify BizInnaBox against third-party claims, losses and reasonable costs arising from your use of the service, the content and customer data you enter, the services you provide to your customers, the payments you accept through your connected payment account, your messaging practices, or your breach of these terms or the Acceptable Use Policy.

This section states general legal terms for the service. It is information about how BizInnaBox operates, not legal advice.

17. Governing law and dispute resolution

These terms are governed by the laws of State of Louisiana, United States, without regard to conflict of law rules.

Contact support@bizinnabox.net first — most billing questions are resolved directly. Chargebacks filed against a payment a customer made to a business using BizInnaBox are handled between that business and its customer through Stripe.

This section states general legal terms for the service. It is information about how BizInnaBox operates, not legal advice.

18. Changes to these terms

We may update these terms as the product changes. The effective date shows the version in force, and continued use after an update means you accept the revised terms.

19. Contact information

• Operator: Damon Washington, sole proprietor (unregistered business) (doing business as BizInnaBox)
• Mailing address: 1012 cherie ln Slidell, Louisiana 70460
• Support email: support@bizinnabox.net
• Legal and privacy email: privacy@bizinnabox.net
• Website: https://bizinnabox.net
• Location: Louisiana, United States